Labelview 2015 server not showing3/29/2024 ![]() ![]() Your Customer Portal relies on Oracle Service Cloud elements to function. After working with the default pages, you should understand the concepts well enough to create any custom pages you may need. You can match the appearance of the rest of your organization’s website. Edit the default files so they meet your organization’s support goals. The reference implementation is the set of default pages and files that make up the Customer Portal as it exists before you make modification for your specific needs. Here are a few basic points to keep in mind as you begin working with your customer portal. Some configuration occurs in the Oracle Service Cloud administration interface, while editing the templates, pages, widgets, and inlays is completed using third-party tools and software. To meet your business needs, you configure your customer portal. Reviewing the contents of your knowledge baseĪsking questions of your support staff and your user communityīecause the Customer Portal is integrated with your Oracle Service Cloud application, any information customers enter by submitting an incident, updating account information, or providing feedback on an answer is immediately available to your support staff on the Oracle Service Cloud administration interface. Searching for product and support information Your customers can use your customer portal to access a variety of self-help tools, including: ![]()
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